Connection Issues

To connect, use a modern web browser with support for TLS 1.2. JavaScript is also required.

If you are experiencing a certificate issue, verify that your device's date and time are correct.
 

Authentication Issues

Forgot your password?
Use the password-reset option on the login page. You will receive an email with a link to reset your password.

Forgot your email address?
If you have forgotten the email address used by your account, you will need to contact support. You can reach us by email at Support@KubotekKosmos.com.

Can't access the Forum?
The Support Site and Web Forum use the same credentials, but they are separate sites. You may need to update the browser's saved password for the Forum as well as the Support Site.
 

2FA Issues

Token not working?
You can regain access to your account using the recovery key. This key was provided after setting up Two Factor Authentication. Use the ‘Log in With a Recovery Code’ link on the Two Factor Authentication page.

Lost your recovery keys?
If you have lost your recovery keys, do not worry! We are here to help. Please contact our support team to regain access to your account. You can reach us by email at Support@KubotekKosmos.com.