This section is used to submit new support requests and review the status of past requests sent to Kubotek Kosmos relating to any product issues. It may not be available if you do not have any active maintenance or leases in your account.
 

IMPORTANT - Do not attach confidential files to support requests.

Kubotek Kosmos takes customer data security seriously. Sending sample data to our support team can be important for us to understand the issue, but we want to help keep your data secure. If you need to share a confidential file with us to resolve an issue, please note that in your request or contact Support@KubotekKosmos.com directly. We will provide you with a secure delivery method as well as information about our policy regarding transmission, storage, and use of confidential customer files.

 

If you are only associated with one company the request will default to that company. If you have multiple account memberships, you will be provided a drop-down list of all memberships to choose the account you are submitting the request for.
 

To submit this form, you will be asked to accept the Terms and Conditions specific to the request section. This is necessary as third-party integrations are used to deliver this feature. You can also exit without accepting the terms.
 

Records of support requests submitted on your account can be reviewed here. The status indicates if our support team is working on it, is waiting on further information from you, or has resolved the issue as completed.